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FAQS

LCD MONITOR FAQ

LCD MONITOR FAQ (applicable to LCD Monitors only)

  1. Why do I see horizontal & vertical disturbances or waving on the screen?
    Use the Windows Shut Down screen and activate the AUTO-ADJUST feature of your monitor. You can display the Windows Shut Down screen by pressing START & then Shut Down. Refer to the monitor's documentation for instructions on how to activate the AUTO-ADJUST feature.

  2. Why is the display of my monitor blurred or unfocused?
    Make sure the PC is set to run the monitor at its true or native resolution. The native and recommended resolution depends on the size of the monitor. All models can typically be set to 60Hz or 75Hz, with resolutions as follows. 15" LCD: 1024 x 768. 17" or 19" LCD: 1280 x 1024. 19" widescreen: 1440 x 900. 20" to 22" widescreen: 1680 x 1050. 24" widescreen: 1920 x 1200. Please check the user manual and/or specifications for your model. You can adjust the resolution in Display Properties located in the Windows Control Panel (in Windows Vista, select the Personalisation feature).

  3. Monitor displays "Input Not Supported".
    This means the computer is sending an incompatible display mode to your monitor. Please check the user manual for supported display modes or inputs and configure your computer to those settings.

  4. How to do I obtain product service?
    In order to receive product service, the following are required:
    The original dated invoice
    Your name
    Your address
    Your contact number
    The AOC model name, serial number, monitor MFD (manufacture date) of the product
    Call AOC’s service provider

  5. How do I check if my VGA card supports wide screen resolution?Click your right button of your mouse on the desktop and click "Properties".
    Then click "setting". If your VGA card supports wide screen, there would be resolutions like 1280 x 720 or 1280 x768 or 1440 x 900 or 1680 x 1050.
    Most VGA card only support 1024*768 or 1280*1024 which will not provide best performance on wide screen.
    For 19" wide, recommend resolution is: 1440 x 900
    For 20" wide, recommend resolution is: 1680 x 1050
    For 22" wide, recommend resolution is: 1680 x 1050

  6. How do I clean my LCD monitor?
    To clean your LCD monitor safely, follow the steps below:
    Disconnect the power cord first. Spray or put on a small amount of non-abrasive cleanser on a soft lint free cloth. Gently wipe the surface without too much pressure as the screen is fragile.
    Do not spray or put on any liquids directly to the monitor. Always apply the solution to your cloth first, not directly on the screen/parts you are cleaning. Apply little pressure. Applying too much pressure or spraying liquids directly onto the screen or case of the LCD monitor may cause damage to the display which is not covered under warranty.

  7. How do I change my refresh rate?
    For Microsoft Windows, first press the Start button and highlight the SETTINGS option
    Then select the CONTROL PANEL
    Then click on the DISPLAY icon in your Control Panel
    Click on the SETTINGS tab
    Then click on the ADVANCED button
    Click on the ADAPTER tab to select the preferred refresh rate in the drop down box.

  8. Why doesn’t my monitor have plug and play function?
    Check if the PC system is Plug & Play compatible
    Check if the Video Card is Plug & Play compatible
    Check if the D-15 plug pin of Video Cable is bent

  9. Why is my power ON, but displays no video or picture?
    Computer Power Switch should be in the ON position.
    Computer Video Card should be snugly seated in its slot.
    Make sure monitor’s video cable is properly connected to the computer.
    Inspect monitor’s video cable and make sure none of the pins are bent.
    Make sure computer is operational by hitting the CAPS LOCK key on the keyboard while observing the CAPS LOCK LED. The LED should either turn ON or OFF after hitting the CAPS LOCK key.

LCD TV

LCD TV FAQ

  1. Why do I experience “Ghost” or double images?
    This may be caused by obstruction to the antenna due to high rise buildings or hills. Using a highly directional antenna may improve the picture.

  2. Why doesn’t my LCD TV turn on?
    Check that the TV’s AC power cord is plugged into the mains socket.
    Unplug the TV, wait for 60 seconds. Then re-insert plug into the mains socket and turn on the TV again.

  3. Why doesn’t my LCD TV display anything?
    Check the antenna connections at the rear of the TV to see if it is properly connected to the TV.
    Possible broadcast station trouble. Try another channel.
    Adjust the contrast and brightness settings.
    Check the Closed Captions control. Some TEXT modes could block the screen.

  4. Why does my LCD TV only display picture but no sound?
    Increase the VOLUME.

    Check that the TV is not muted; press the mute/unmute button on the remote control.

  5. Why does my LCD TV display good sound but poor colour quality?
    Try adjusting the contrast, color and brightness settings.

  6. Why does my LCD TV have poor picture quality?
    Sometimes, poor picture quality occurs when having activated a S-VHS camera or camcorder connected and having connected another peripheral at the same time. In this case switch off one of the other peripherals.

  7. Why does my LCD TV show snowy picture and noise?
    Check the antenna connection.

  8. Why does my LCD TV show horizontal dotted lines?
    This may be caused by electrical interference (e.g. hairdryer, nearby neon lights, etc.)
    Turn off the equipment.

  9. Why isn’t my LCD TV responding to the remote control?
    Check whether the batteries are working. Replace if necessary
    Clean the remote control sensor lens on the TV.
    You can still use the buttons at the front of your TV.
    Select the TV mode to be sure your remote control is in the TV mode.
    Remove plug from mains for 5 seconds then replug to power on again.

  10. How do I clean my LCD TV?
    Do not rub or strike the screen with anything hard as this may scratch, mar, or damage the screen permanently.
    Unplug the power socket before cleaning the screen. Dust the TV by wiping the screen and the cabinet with a soft, clean cloth.
    If the screen requires additional cleaning, use a clean, damp cloth. Do not use liquid cleaners or aerosol cleaners.

  11. How do I obtain product service?
    In order to receive product service, the following are required:
    The original dated invoice
    Your name
    Your address
    Your contact number
    The AOC model name, serial number, monitor MFD (manufacture date) of the product
    Call AOC’s service provider

DRIVER

DRIVERS FAQ

  1. Why is there no driver for WINDOWS NT?
    Windows NT doesn't require a monitor driver. You need to install a video card driver instead. Please contact the PC or video card manufacturer for further help on driver configuration of your video card.

  2. I have replaced my old monitor but the old monitor driver still shows under Monitor Properties, how do I change it so that it will show the driver of my new monitor.
    Please download the driver from our website and follow the instructions below for monitor driver installation.

DRIVER INSTALLATION

DRIVER INSTALLATION FAQ

  1. For Windows 95 Press the Start button and highlight the SETTINGS option.
    From there, select the CONTROL PANEL folder.
    Double click on the DISPLAY icon in your control Panel.
    Select the SETTINGS tab in your" Display Properties" window.
    Click on "Change Display Type" or "Advanced Properties" depending on your version of Windows 95.
    Click on the Monitor tab if you have the "Advanced Properties" version of Windows 95.
    Locate the "Change" button located next to the MONITOR TYPE selection.
    Click on the "Have Disk" button, and browse to look in the folder you created for the zipped or INF files. (Look in AOC folder and select any inf file). Select the "Show all devices" radio button.
    Listed in the right window are the AOC monitors. Make the appropriate selection.
    Click on the "OK" button in the Select device window and this will install the driver. Finally click on the "OK" button of your Display Properties window.
    Restart your computer.

  2. For Windows 98 Press the Start button and highlight the SETTINGS option.
    From there, select the CONTROL PANEL folder.
    Double click on the DISPLAY icon in your Control Panel.
    Select the SETTINGS tab in your "Display Properties" window.
    Click on the ADVANCED button.
    Click on the MONITOR tab.
    Click on the CHANGE button, Click on NEXT.
    Select the "Display a list of all drivers" option. Click NEXT.
    Click on the HAVE DISK button
    Type "C:\AOC".
    Click OK in the Install From Disk Window
    Select the "Show All Hardware" option.
    Select the model of your monitor on the list then click NEXT.
    In the Update Driver window you should see your monitor type and the location of the profile listed. Click NEXT.
    Click Finish.
    Click Close.
    Restart the computer.

  3. For Windows ME Press the Start button and highlight the SETTINGS option.
    From there, select the CONTROL PANEL folder.
    Double click on the DISPLAY icon in the Control Panel.
    Select the SETTINGS tab in the "Display Properties" window.
    Click on the ADVANCED button.
    Click on the MONITOR tab.
    Click on the CHANGE button, Click on NEXT.
    Select "Specify the location of the driver (Advanced)" option then click Next.
    Select "Display a list of all the drivers" option then click Next.
    Click on the HAVE DISK button.
    Type "C:\AOC".
    Click OK in the Install From Disk Window.
    Select the "Show All Hardware" option.
    Select the model of your monitor on the list then click NEXT.
    In the Update Driver window you should see your monitor type and the location of the profile listed. Click NEXT.
    Click Finish.
    Click Close.
    Restart the computer.

  4. For Windows 2000 Press the Start button and highlight the SETTINGS option.
    From there, select the CONTROL PANEL folder.
    Double click on the DISPLAY icon in your control Panel.
    Select the SETTINGS tab in your "Display Properties" window.
    Click on the ADVANCED button.
    Click on the MONITOR tab.
    Click on the PROPERTIES button.
    Click on the DRIVER tab.
    Click on the UPDATE DRIVER button.
    In the UPDATE DRIVER WIZARD click NEXT.
    Select "DISPLAY A LIST OF KNOWN DRIVERS". Click NEXT.
    Select "SHOW ALL HARDWARE".
    Click the HAVE DISK button.
    In the INSTALL FROM DISK screen, type "C:\AOC".
    Select the correct monitor model. Click NEXT.
    In "DIGITAL SIGNATURE NOT FOUND" Click the YES button.
    Click Finish.
    Click Close.
    Restart the computer.

  5. I'm trying to install the driver but the "Properties" of the monitor is disabled. (Applies only to Windows 2000) Make sure that the video card driver is properly installed and configured. Please contact the video card vendor for further help on this.
    For Windows XP "Right Click" the mouse anywhere on the "BLANK" area on the desktop and click on PROPERTIES.
    Click the SETTINGS tab and then click ADVANCED.
    Click the MONITOR tab and then click PROPERTIES.
    Under MONITOR PROPERTIES, click DRIVER then click UPDATE DRIVER.
    On the HARDWARE UPDATE WIZARD, select Install from a list of specific location (ADVANCED) then click Next.
    On the next HARDWARE UPDATE WIZARD window, select DON'T SEARCH, I WILL CHOOSE THE DRIVER TO INSTALL. Then click NEXT.
    On the following window, click on HAVE DISK.
    Click Browse, Select" Driver" folder, choose the model you want to install
    Note: If Windows prompts you that the driver is not signed, click CONTINUE ANYWAY.
    On the last window of HARDWARE UPDATE WIZARD click FINISH to complete the installation."
    After the monitor driver installation has been done, restart the computer to update the windows setup for driver installation.

  6. For Window Vista Select Start->Control panel, then double click Hardware and Sound and enter Display Properties.
    Click Personalization.
    Click Display Settings.
    Click Advanced Settings.
    Click Monitor.
    Click Properties.
    Click Driver.
    Select Update Driver then click Update Driver Software-Generic PnP Monitor. Click Browse my computer for driver software.
    Select let me pick from a list of device drivers on my computer.
    Click Have Disk .Click Browse ,Select driver file on the disk:
    D:\ Drivers\model name (where "D" is the driver letter of your CD ROM drive)
    Select .inf file then click Open,then click OK .
    Note: If Windows prompts you that the driver is not signed, click CONTINUE ANYWAY.
    After the monitor driver installation has been done, restart the computer to update the windows setup for driver installation.

  7. Do you have drivers for the Mac?
    To use your monitor with Mac, you will need to install the Plug and Play driver that is offered by your Mac operating system. For information on how to install the Plug and Play driver on your Mac operating system, please contact Mac technical support.

Troubleshoot

Problem & Question

  1. Power LED Is Not ON
    Make sure the power button is ON and the Power Cord is properly connected to a grounded power outlet and to the monitor.

  2. No images on the screen
    • Is the power cord connected properly?
    Check the power cord connection and power supply.
    • Is the cable connected correctly?
    (Connected using the D-sub cable)
    Check the DB-15 cable connection.
    (Connected using the DVI cable)
    Check the DVI cable connection.
    * DVI input is not available on every model.
    • If the power is on, reboot the computer to see the initial screen (the login screen), which can be seen.
    If the initial screen (the login screen) appears, boot the computer in the applicable mode (the safe mode for Windows ME/XP/2000) and then change the frequency of the video card.
    (Refer to the Setting the Optimal Resolution)
    If the initial screen (the login screen) does not appear, contact the Service Center or your dealer.
    • Can you see "Input Not Supported" on the screen?
    You can see this message when the signal from the video card exceeds the maximum resolution and frequency that the monitor can handle properly. Adjust the maximum resolution and frequency that the monitor can handle properly.
    • Make sure the AOC Monitor Drivers are installed.

  3. Picture Is Fuzzy & Has Ghosting Shadowing Problem
    Adjust the Contrast and Brightness Controls.
    Press to auto adjust.
    Make sure you are not using an extension cable or switch box. We recommend plugging the monitor directly to the video card output connector on the back.

  4. Picture Bounces, Flickers Or Wave Pattern Appears In The Picture
    Move electrical devices that may cause electrical interference as far away from the monitor as possible.
    Use the maximum refresh rate your monitor is capable of at the resolution your are using.

  5. Monitor Is Stuck In Active Off-Mode
    The Computer Power Switch should be in the ON position.
    The Computer Video Card should be snugly fitted in its slot.
    Make sure the monitor's video cable is properly connected to the computer.
    Inspect the monitor's video cable and make sure no pin is bent.
    Make sure your computer is operational by hitting the CAPS LOCK key on the keyboard while observing the CAPS LOCK LED. The LED should either turn ON or OFF after hitting the CAPS LOCK key.

  6. Screen image is not centered or sized properly
    Inspect the monitor's video cable and make sure that no pin is damaged.
    Make sure the monitor's video cable is properly connected to the computer.

  7. Missing one of the primary colors (RED, GREEN, or BLUE)
    Adjust H-Position and V-Position or press hot-key (AUTO).

  8. Picture has color defects (white does not look white)
    Adjust RGB color or select desired color temperature.

  9. Horizontal or vertical disturbances on the screen
    Use Windows 95/98/2000/ME/XP shut-down mode to adjust CLOCK and FOCUS.
    Press to auto-adjust.

OTHER QUESTIONS

Other Questions

  1. What is plug and play and what does it do?
    The plug and play function allows the monitor to inform the host system of its identity and, depending on the level of DDC used, communicate additional information about its display capabilities.
    The monitors will appear to be non functional if there is no video input signal. In order for the monitor to work properly, there must be a video input signal.